You can ask Sephil Sapphire to delete your customer account and the personal information linked to it. This applies to both the website and the mobile app, because they use the same account.
How to request deletion
- Send us a message from the email address or phone number registered on your account, so we can confirm it is you.
- Use the subject "Account deletion request" and include your full name and the email or phone number on the account.
- We will reply to confirm the request and tell you when the deletion is complete.
What gets deleted
- Your customer account and sign-in details.
- Your personal information: name, phone number, email address, alternate phone and address.
- Saved preferences linked to your account.
What we may keep
- Booking, invoice and payment records that we are required to keep for accounting and legal purposes, kept only for the period those rules require.
- Where records must be kept, they are no longer used to market to you.
Before you request
Deleting your account cannot be undone. If you have upcoming bookings or an unpaid balance, please settle or cancel them first, or tell us in your message how you would like them handled.
See also our Privacy Policy.